Technical Support Engineer

It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team. Position Summary: + For our regional North America Technology organization in the SGRE Onshore business unit, we are currently seeking highly talented and motivated candidates for a Technical Support Engineer position who will be responsible for heavy lifting support-related cases, act as an interface with internal & external customer, aiming to resolve technical requests and identify the requests to be escalated to Global technical teams. + The goal of the service is to impact positively on the operation and maintenance tasks by providing quick efficient and effective solutions. This objective is achieved by reducing the time that internal and external customers are waiting for a response (engineering statement, instruction, containment actions…) and by minimizing the resolution time related to an incident. For some cases, it is expected to provide on-site support, when needed. + The position requires upto 25% travel. + R elocation will not be offered for this role. Responsibilities: + Provide back office technical support for all main component exchanges (focus on SG4x/3x main bearings). + Provide support to heavy lifts execution teams, problem solving to prevent project delays. + Support with rapid risk assessments for process deviations, ensuring safe execution. + Weekly coordination with stakeholders on forecasted exchanges, helping to optimize planning. + Evaluate the options of improving procedures that can streamline the assembly process on site with a view of global implementation. + Support with continuous improvement projects. + Support with creation of work control packages. Ensure the latest revision of documents are available to site and organized in a logical user-friendly manner as per contract requirements. + Coordinate activities for the validation of new work instructions including required resources, tooling, materials, and consumables. + Weekly review of all technical cases and follow up with Global functions on any open cases related to main bearing exchange activities. + Assess heavy lifting operation and rigging plans. + Escalate complex and wide-fleet technical issues through the Support process by using the organization’s case management tools + Demonstrate professionalism and show respect and understanding when supporting all members of the organization and our external customers + Provide remote support to on-site implementation PMs or field repair specialists + Identify process improvements including reduction of non-valued added operations, increased productivity opportunities and better safety practices. + Lead regional investigations using root cause analysis and continuous improvement techniques. + Collaboration with International teams and working in different company cultures which requires proven international experience and cross-cultural understanding. + Provide technical support for Supply Chain and Quality Management activities for vendor qualification/evaluation as well as technical responses for material solution and dispositions + Document standardized business procedures and systems to support the operations team. This includes design reviews, product change management and unit configuration records. + Responsible for multiple major projects of the high complexity requiring forefront-of-the-field & innovative solutions. Required Knowledge/Skills, Education, and Experience: + A passion for renewable energy and a sense for the importance of leading the change to a greener future. + A master or bachelor’s degree in Mechanical Engineering, or comparable qualification + Experience and working knowledge of rotative mechanical components + A minimal of 6-10 years of successful working experience in the wind turbines, and at least 2 years of which in an office engineering support role. + Flexibility to adjust and thrive in an environment with changing requirements and priorities for multiple projects or assignments. + Must have solid experience with the following skills: demonstrated ability to lead discussions on performance claims at wind turbine and park (wind farm) level with customers/owners; experience leading root cause investigations to understand, contain and potentially solve incidents in a geared turbine + Strong analytical skills and problem-solve attitude is key to this position + Familiarity with SAP, Teamcenter, and CAD tools is a plus + Ability to work with a diverse and international work environment + A team-player, confident to share new ideas and help all departments and colleagues + Strong communication skills including the ability to convey knowledge clearly and understandably to internal or external contacts + Good analytical and diagnostic skills + Conscientious and independent way of working + Drive to expand expertise and improve processes + Self-driven and resourceful to achieve goals independently as well as in a team setup. + Must have very good knowledge of English (C1 or C2) + Approximately 20-25% travel required to offices and wind turbine sites both domestically and internationally. + Ability to work at heights. + Driving is an essential function of the job and applicants must have a valid driver’s license at the time of application with an acceptable driving record. Employees must maintain a valid license and acceptable driving record and may be subject to periodic DMV checks of their license + Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States. #Mid-senior To learn more about Siemens Gamesa, check out these videos: Empowering our people https://www.siemensgamesa.com/sustainability/employees How do you imagine the future? https://youtu.be/12Sm678tjuY Equal Employment Opportunity Statement Siemens Gamesa Renewable Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more,  click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) . Pay Transparency Non-Discrimination Provision Siemens Gamesa Renewable Energy follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more,  click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) . California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) . Employee Benefits To learn more about our benefits, Click here (https://www.siemensgamesa.com/en-int/-/media/siemensgamesa/downloads/en/career/usa-employee-summary-benefits.pdf) Siemens Gamesa is an equal opportunity employer and maintains a work environment that is free from discrimination and where employees are treated with dignity and respect. Employment at Siemens Gamesa is based solely on an individual's merit and qualifications, which are directly related to job competence. Siemens Gamesa does not discriminate against any employee or job applicant on the basis of race, ethnicity, nationality, ancestry, genetic information, citizenship, religion, age, gender, gender identity/expression, sexual orientation, pregnancy, marital status, disability or any other characteristic protected by applicable laws, rules or regulations. We adhere to these principles in all aspects of employment, including recruiting, hiring, training, compensation, promotion and benefits. We are driven by people - from more than 100 different countries, they build the company we are every day. Our diverse and inclusive culture encourages us to think outside the box, speak without fear, and be bold. We value the flexibility that our smart-working arrangements, our digital disconnection framework and our family-friendly practices bring to the new way of working. With a worldwide installed capacity of 139 GW, Siemens Gamesa Renewable Energy has a presence in more than 100 countries and a team of 30,000 people worldwide. Its end-to-end value chain presence encompasses onshore and offshores wind turbines design, manufacturing, installation as well as cutting-edge service solutions. Siemens Gamesa Renewable Energy is part of Siemens Energy, a global leader in energy technology with a rich legacy of innovation spanning over 150 years. Siemens Gamesa Renewable Energy is a global organisation and it recognizes that its employees represent a large variety of cultures, ethnicities, beliefs and languages. This wealth of diversity is what makes Siemens Gamesa Renewable Energy more innovative, creative, sensitive and committed to society. Our diversity is what makes us who we are, and we are immensely proud of that. Siemens Gamesa Renewable Energy believes that we all have the right to be treated with dignity and respect in the workplace regardless of our race, nationality, ethnicity, religion, beliefs, sex, sexual orientation, gender, circumstances of pregnancy or parental leave, age, disability or marital status. We seek to promote respect for the law, equality and inclusion for our employees in order to ensure that there is no discrimination by reason of race, gender, marital status, ideology, political opinions, nationality, religion or any other personal, physical or social condition. Siemens Gamesa Renewable Energy offers a truly flexible and inspiring place to work, with a global presence and a commitment to providing a working environment in which every employee can develop their potential and maximize their contribution.