Shared Services Trainer/Lead

**Requisition Number:** 186785 **Job Description** Cintas is seeking a Shared Services Trainer/Lead to help support our internal partners and our external customers through various activities. Responsibilities include training new partners for consistency and other trainings, driving team goals and departmental KPIs, as well as supervisor cover and support. This partner is an expert on system related tasks and functions in their functional area of the business. The lead position will also be responsible for the following areas: + Coverage when the Supervisor is out of the office + Quality audit to ensure partners are following procedures and policies + Identify partner growth opportunities, internal communication needs, and process improvements + Subject matter expert in one of our Shared Services’ functional areas (Accounts Receivable, Customer Experience, Location Services, New Accounts, etc.) **Skills/Qualifications** Required: + 1+ years’ relevant business experience + High School Diploma/GED, Bachelor’s Degree preferred Preferred + Experience with heavy inbound and outbound calls and transferring calls + 3+ years’ business-to-business account support + Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet + Experience with proofreading and editing documents Cintas offers comprehensive and competitive medical, dental and vision benefits, featuring employee health care premiums that are 30% lower than the national average for our industry. One of our medical plan options is even offered at zero cost to our partners. Additionally, our employee-partners enjoy: • Competitive Pay • 401(k)/Profit Sharing/Employee Stock Ownership Program • Disability and Life Insurance Packages • Paid Time Off and Holidays • Career Advancement Opportunities Headquartered in Cincinnati, Cintas is a publicly held company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index. Cintas Corporation helps more than 900,000 businesses of all types and sizes get READY™ to open their doors with confidence every day by providing a wide range of products and services that enhance our customers’ image and help keep their facilities and employees clean, safe and looking their best. With products and services including uniforms, mats, mops, restroom supplies, first aid and safety products, fire extinguishers and testing, and safety and compliance training, Cintas helps customers get Ready for the Workday®. To support our growth across North America, we’re seeking driven professionals with ambition to move up within our company. Our professional culture, our dedication to our employee-partners and limitless career opportunities—these are just a few benefits we’re proud to offer. Our employee-partners know every job is critical, and that teamwork drives innovation. Let’s talk about how you’ll fit into our team and how your hard work will be recognized through competitive pay, world-class benefits and ongoing career development. Are you Ready™ for limitless opportunities at Cintas? Cintas Corporation is proud to be an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law. **Job Category:** Office Administration **Organization:** Rental **Employee Status:** Regular **Schedule:** Full Time **Shift:** 1st Shift