Senior Technical Support Specialist

Senior Technical Support Specialist Orlando Division, 4700 Millenia Blvd. Ste. 290, Orlando, Florida, United States of America Req #1188 Wednesday, August 14, 2024 At Stanley Martin Homes, we believe our team makes the difference in everything we do. That’s why we live by our four values: **Our Team Makes the Difference** Succeed with knowledgeable, driven, and dedicated people working together **We Are Homebuyer Focused** Keep our customers and their satisfaction central to all that we do **We Have a Passion for Excellence** Strive to keep improving with our focus on the Stanley Martin Way **We Do the Right Thing** Act with the highest standards of integrity, every day Stanley Martin Homes was ranked #12 Largest Private Company in the Greater Washington area by the Washington Business Journal. This achievement highlights Stanley Martin’s growth and success as well as its commitment to its team members and company culture. Self-motivated individual to provide on-site and remote desktop technical support. Identify, research and resolve user issues in a timely manner. Support users in a network environment. **Responsibilities and Duties:** + Perform desk side, phone and remote/site support to our end-users + Use help desk system to provide support collaboratively with IT team + Install, configure, maintain and troubleshoot end-user workstations and related hardware + Install and configure Office 365, operating systems (Win 7 & 10), and other 3rd party software + Maintain accurate hardware inventory + Monitor and apply the latest patches and updates for the operating system and other software + Contact hardware/software tech support to aid in correcting end-user issues + Perform routine preventive maintenance related to all hardware and software + Create new user accounts in Active Directory, Phones systems, Xerox Scanners, 3rd Party Apps + Check server logs and verify backups + Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance + Develop training materials and procedures, or train users in the proper use of hardware or software + Identify complex problems and review related information to develop and evaluate options and implement solutions + Complete all other duties as assigned by manager + Represent the company professionally in all internal and external interactions and communications + Adhere to company safety standards and help promote a safe working environment + Adhere to and promote the Mission, Vision, and Values of Stanley Martin **Position Standards:** + Team Player + Attention to Detail + Knowledge of Office 365 and PC hardware + Organizational Skills + Positive Attitude + Strong Communication Skills (written and verbal) **Position Requirements:** + Technical support experience, education, certifications, or a combination + Desire to learn and motivation to excel in a customer service centric environment + Valid driver’s license and available transportation for support of remote facilities + Possible need to travel by air to various Division offices and work nights/weekends when necessary + Experience and/or education in computer networking, PC/Mac environments, server support, phone system administration, Cisco hardware, Exchange, and virtual environments are highly desired **What’s In It For Me:** + Access to competitively priced, high-quality health care options through Aetna, MetLife and VSP, along with employer-paid ST and LT disability, basic life and AD&D insurance (including employee-paid and Aflac supplemental options) + Plan for the future by investing in a 401(K), with up to $5K employer match, invest even more with our Health Savings Account (HSA) + Put your family first with benefits, including 2 weeks of paid parental leave and a Flexible Spending Account (FSA) for dependent care + 12 weeks of paid maternity leave through our Short-Term Disability Plan + Receive well-rounded wellness benefits, including access paid annual subscription to Calm, free and low-cost mental health resources and support services through our Employee Assistance Program + Continue your education with tuition and certification reimbursement + Rest and relax with 15 days of vacation (increases with tenure) and 6 days of paid sick leave + Protect yourself from identity theft or travel mishaps with our no-cost coverage + Receive great discounts on buying a Stanley Martin home and discounts with our partners in mortgage and title services as well as cell phone service through Verizon + Get access to your paycheck early with an advanced pay option through Dayforce Wallet + Support local charities that are important to you through our Giving Back Program; with up to $250 match, 8 hours leave and more Martin Alloy and Stanley Halle created Stanley Martin in 1966 in the Maryland suburbs outside of Washington, D.C. Early on, we began innovating with fresh new designs and quickly expanded our portfolio of homes to include various sizes and townhomes as well. Our innovative designs, commitment to quality and strong customer service quickly led to significant growth. Stanley Martin expanded into Northern Virginia in 1971, Charlottesville, VA in 2013 and both Richmond, VA and Raleigh, NC in 2014. In 2017, Stanley Martin joined the Daiwa House Group, which provided the opportunity to expand into Atlanta, GA and Charleston, SC in 2018 and again in 2020 into Columbia, SC and Charlotte, NC among other metro areas on the east coast. We are proud of our 50+ years of success and look forward to helping homebuyers find their dream home every day. To hear from our current team members about why they love working at Stanley Martin, click here (https://www.stanleymartin.com/who-we-are/careers) . **Other details** + Pay Type Salary + Orlando Division, 4700 Millenia Blvd. Ste. 290, Orlando, Florida, United States of America Our company adheres to the spirit and intent of EEO. We promote a safe and drug-free workplace. We offer a competitive package of compensation, benefits, and a remarkable working environment. EOE/M/F/D/V/SO