Senior Office Coordinator

Join our team at Cleveland Clinic Indian River Hospital and experience world-class patient care at its best. Located in sunny Florida's Treasure Coast, Indian River Hospital is committed to providing optimal family- and community-focused services. Here, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world. Exceptional care is a team effort - both at the bedside and in the office. Even if you've never considered healthcare as the next step, you'll find there are many paths to creating a career centered on what matters most to you. There are opportunities to grow and evolve within your role - and even explore new career areas beyond it. **A caregiver in this position works 8:00am - 5:00pm.** A caregiver who excels in this role will: + Act as the "gateway" for patient access directly through the physician's office and handle the daily operations of the practice. + Supervise all clerical operations as they relate to the support and maintenance of the physician's practices. + Ensure caregivers perform daily duties including, but not limited to, answering the phone and triaging calls, scheduling appointments/diagnostic testing and/or surgical procedures, obtaining referral/authorizations, maintaining physician(s) calendar, reconciling and batching charge tickets, and handling all issues related to the physician's practice. + Participate in the interviewing and hiring process. + Coordinate and implement the training of new caregivers and identify/address areas of concern. + Ensure caregivers meet all requirements during their 90-day new hire period. + Ensure continuous training, education, and development of clerical caregivers. + Conduct and complete performance evaluations for all caregivers after 45 and 90 days of employment and annually. + Maintain accurate employee records, process/monitor timecards, employee overtime, and employee PTO requests in a timely manner consistent with budgetary guidelines. + Document any and all policy violations and follow the procedure for the issuing of a corrective action in a consistent manner. + Oversee the daily operational workflow, assess workload, evaluate staffing needs, and make arrangements for coverage. + Comply with and support all internal policies, CCF initiatives, and activities to ensure the effective utilization of department resources and the ongoing success of daily operations. + Meet with assigned caregivers to deliver information, educate on internal policies and procedures, obtain feedback, and provide open communication within the team. + Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patients, Central Appointments, and/or other medical departments. + Review the Expert Notify list daily and the Open Encounter report weekly to ensure that charge tickets are batched and submitted and that open encounters are worked in a timely manner. + Monitor departmental phone stats daily ensuring patient phone access directly through the physician's office, meeting target of 90% answer rate. + Submit weekly phone access statistics for all departments on the Symposium system and participate in biweekly meetings with Administration to review. + Ensure that caregivers obtain proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module. + Identify whether a patient needs a referral and/or authorization and obtain referral and/or authorization for same day add-on appointment and same day inpatient hospital admissions. + Assist with calendar, meetings, and travel arrangements as requested and ensure proper forms are completed. Minimum qualifications for the ideal future caregiver include: + 5 years of medical office and/or medical insurance experience + 2 years of supervisory experience or a bachelor's degree + Strong leadership, management, customer service, organizational, arithmetic, interpersonal and computer skills + Can organize, motivate and develop staff + Can analyze operational aspects of respective departments and provide input + Knowledge of medical terminology gained through experience or formal coursework Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ **Physical Requirements:** + Ability to perform work in a stationary position for extended periods + Ability to operate a computer and other office equipment + Ability to travel throughout the hospital system + Ability to communicate and exchange accurate information + In some locations, ability to move up to 10 pounds **Personal Protective Equipment:** + Follows Standard Precautions using personal protective equipment as required for procedures. Pay Range Minimum hourly: $17.25 Maximum hourly: $26.31 The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities