OA Passenger Service Lead

Description Essential Duties and Responsibilities: + Co-ordinate, monitor and support the Passenger Services team. + Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier’s standards. + Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operation + Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents. + Attend to the day to day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays. + Liaison with Carriers’ representatives to ensure their requirements and standards are being met + Assist in maintaining staff morale and have clear and open communication with staff + Cover any manpower shortages and/or assist whenever necessary + Other duties as assigned Required Skills: + Must be 18 years of age and have a High school diploma, GED or equivalent work experience + One year college certificate or technical school, six months related experience or equivalent combination of education and experience + Ability to supervise up to 10-15 passenger service agents + Must be able to pass all pre-employment testing to include drug testing and a physical + Ability to safely lift up to 70 lbs. + Must maintain a valid state driver’s license + Must be able and flexible to work variables shifts including weekends and holidays. Qualifications Education Required + High School or better Licenses & Certifications Required + DRIVERS LICENSE Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)