Non-Clinical Structural Heart Coordinator - Cardiology Support Personnel

*POSITION SUMMARY* To be fully engaged in providing No Harm/Quality, Customer Experience, and Stewardship through friendly, rapid, and accurate patient support, including creation and maintenance of patient charts, scheduling of patients for initial and follow-up appointments, referral follow-up, maintenance of program spreadsheets, and data base and assistance with a variety of departmental projects and clerical duties. *PRIMARY ACCOUNTABILITIES* 1. Schedules and pre-authorizes patients accurately and in a timely manner. 2. Processes and maintains all schedules for area of responsibility and forwards to appropriate departments and/or individuals in a timely manner. 3. Communicates schedule changes as needed. 4. Updates and maintains spreadsheets and database timely and accurately. 5. Assembles charts accurately; verifies correct patient name, orders applicable records, verifies insurance. 6. Answers phone and assists or transfers patients as appropriate. 7. Uploads patient studies to EMR and external PACS system. 8. Creates patient information packets and mails or emails them as needed. 9. Makes patient follow-up and reminder phone calls to ensure patients have appropriate information and instructions. 10. Communicates with referring providers’ offices to ensure complete medical records and films are obtained. *MINIMUM QUALIFICATIONS* * Education: Educational requirement of high school graduate and 1-2 years (Certified Administrative Professional), or two-year associate degree and 1 year of experience in either clerical role or healthcare environment; or high school graduate or equivalent and two years of experience is required. * Knowledge/Skills/Abilities: o Proficient in Microsoft Office – Outlook, Word, Excel, PowerPoint. o Experience with EMR/EHR documentation. o Ability to work autonomously with minimal supervision. o Strong critical thinking skills. o Strong communication skills and professional presence. o Ability to maintain composure in stressful office environment. *PHYSICAL REQUIREMENTS* * Majority of time involves sitting or standing; occasional walking, bending, stooping. * Long periods of computer time or at workstation. * Light work that may include lifting or moving objects up to 20 pounds with or without assistance. * May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise. * Communicating with others to exchange information. * Visual acuity and hand-eye coordination to perform tasks. * Workspace may vary from open to confined; on site or remote. * May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle. **Job:** **Clerical Support* **Organization:** **Holmes Regional Medical Center* **Title:** *Non-Clinical Structural Heart Coordinator - Cardiology Support Personnel* **Location:** *Florida - Brevard County-Melbourne* **Requisition ID:** *075824* **Other Locations:** *United States-Florida - Brevard County*