IT Service Desk Analyst (Onsite)

**Date Posted:** 2024-10-28 **Country:** United States of America **Location:** FL711: Raytheon SI Gov Dixie Hwy 3520 Dixie Highway NE , Palm Bay, FL, 32905 USA **Position Role Type:** Onsite You have been redirected to RTX’s career page as we have recently transitioned from RTX to become a standalone company, which provides us with greater autonomy and opportunities for growth. As a prospective employee of Nightwing, you’ll have the chance to contribute to our continued success and shape the future of our cybersecurity, intelligence, and services offerings. Nightwing employees’ passion is work that; challenges, engages, and provides real-world mission impact. Nightwings research and development efforts cover the full spectrum of security technologies for computer network operations. **About the Role** We seek a self-starter with excellent communications skills to join our Information Technologies End User Services team. You will provide real-time customer service and assistance to Nightwing employees who contact us for a wide variety of problems and support requests. We are a collaborative environment with hands-on training and support from peers and management. The ideal candidate is flexible, enthusiastic, reliable, and an excellent communicator. No prior experience or technical expertise is required. We will hire a person that best demonstrates initiative and achievement in their employment and education history.sr analyst, inf You will provide direct technical support by referring to documentation and using the scientific method. You will get hands-on experience with the various systems and software we use. You will assist with desktop PC support, network switch configuration, asset inventory, procurement, documentation, and shipping, as well as participate in all relevant meetings. You will be expected to push yourself to learn every day and to embrace our culture of continuous improvement and learning. You will be expected to execute improvement projects that you select and present the results to coworkers and leadership. **Work Location:** Your primary places of work will be at the Nightwing CODEX offices in Palm Bay, FL and Indialantic, FL. You must be willing to travel within the US. You should live within an hour commute of our offices and are expected to perform your duties on site with occasional after hours and weekend work required. **Required Education:** BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree Previously part of a leading Fortune 100 company and headquartered in Dulles, VA; Nightwing became independent in 2024 but continues to support the nation’s most mission impactful initiatives. When we formed Nightwing, we brought a deep set of credentials and an unfaltering commitment to the mission. For over four decades, our team has been providing some of the world’s most technically advanced full-spectrum cyber, data operations, systems integration and intelligence support services to the U.S. government on its most important missions. At Nightwing, we value collaboration and teamwork. You’ll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we’ll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients. Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team. The salary range for this role is 64,000 USD - 128,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. **_RTX is An Equal_** **_Opportunity/Affirmative_** **_Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._** **Privacy Policy and Terms:** Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms