Help Desk Technician

VETERAN'S PREFERENCE **Company Overview:** By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide. Cole Engineering Services (CESI), a By Light company, is recognized as a premier provider of modeling and simulation (MandS) training solutions to the Federal Government and industry. Since 2004, CESI has been at the forefront of developing, maintaining, and integrating simulation-based training, serious gaming, technical services, training and other support in live, virtual, constructive, and gaming (LVCG) domains. CESI also designs, builds and runs infrastructure, platforms, applications and processes that enable cyber training for the integrated multi-domain force. Our vision is to become a worldwide full spectrum LVCG and cyber training/analysis developer, integrator and services provider. **Position Overview:** Candidate will provide a variety of hardware/software Help Desk and maintenance support activities across the U.S. Armys Synthetic Training Environment (STE) program. **Required Experience/Qualifications:** - 4+ years of experience in operational or simulated military hardware maintenance and sustainment - Experience in simulation hardware/software testing - Operational understanding of virtual collective simulation exercise control - Experience in Help Desk management and coordination - Expertise in Microsoft Word, PowerPoint, and Excel applications - Effective Oral and Written communication skills **Required Education/Experience:** Training equivalent to 2 years of technical trade school or military school and 2 years of field service or technical maintenance activities. **Preferred Experience:** - Experience in AVCATT, CCTT, RVCT, - Experience with OneSAF and VBS - Program execution tools, such as Jira, Jira Service Management and Confluence - Red Hat Linux - Windows - VMWare - Applied knowledge of DoD Information Assurance patch application and scanning tools **Special Requirements/Security Clearance:** In accordance with the specifications of a government contract, eligibility for this position mandates U.S. Citizenship status and a Secret security clearance. The precise security clearance requisites will be detailed in the Government's Task Order. Candidate must be willing to travel as required (up to 10%) both domestically and internationally. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The above is intended to describe the general contents of and requirements for the performance of this job. **Benefits Overview:** CESI recognizes that our strength is our people. We support every employee as an individual to build strong teams across the enterprise. Our benefit package includes: - Medical, Dental and Vision Coverage - Wellness Program - 401(k) Matching - Disability (Short Term and Long Term) - Employee Assistance Program - Life Insurance - Education and Training - Generous Leave Policy (11 Federal Holidays, PTO, Military Leave, Bereavement and Jury Duty) Cole Engineering Services, Inc. is an equal opportunity employer. We consider qualified applicants without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, political affiliation, age, marital status, disability, genetic information, veteran status, membership in an employee organization, or any other basis prohibited by federal, state, or local laws.