Global Program Management Consult 1

Req ID: 123756 Region: Americas Country: USA State/Province: New Hampshire City: Remote Employee US **Detailed Description:** Advanced expertise in one or more areas of specialization; applies expertise cross-functionally. Work is guided by broad site objectives and corporate policy. Incumbents oversee very complex, or multiple complex projects, including cross-functional projects where a high degree of judgment and independence are required in developing solutions and resolving unusual problem situations. Incumbents have decision-making authority and autonomy to deliver on goals of department/function, as applicable. Influences others cross-functionally to ensure department or functional goals met, and resolves conflicts in an effective manner. Erroneous decisions or failure to achieve goals results in critical delay in Business Unit schedules and/or operation. May lead a regional functional area or project team with significant impact on company results, or may be an expert in their field, providing ideas, opinions and advice to others. Acts independently to determine new methods and procedures. Builds cross-functional relationships where persuasive skills, negotiation skills, and considerable tact are required to gain support. Interfaces with senior managers on issues related to the area of expertise. Maintains positive relationships with key customers, suppliers, etc., who have a significant impact on the success of the organization. May represent the organization in public speaking venues and/or community events. Performs tasks such as, but not limited to, the following: Acts as the primary interface between the customer and the company for managing specific programs to achieve planned objectives.. Works with the site teams to plan and monitor activities to ensure that product deliveries and quality meet requirements and that projects/programs are on schedule. Projects/programs include: MRP volumes and commitments, new product development support, manufacturing readiness reviews and contract execution. Coordinates and hosts regular (as needed) program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs. Manages current and planned programs to achieve planned revenue. Monitors plans to meet commitments and schedules for customers. Coordinates action plans with the sites to correct out-of-plan conditions. Communicates frequently with customers to help ensure satisfaction with the company and the products. Solicits performance feedback and communicates information to internal teams and departments. Prepares, distributes and analyzes customer surveys and self-assessments. Receives and resolves customer issues and complaints. Acts as a customer advocate to drive prioritization of projects and responses to problems/issues.. Participates in forecasting and planning and monitoring of efficiency and execution of account strategies. Participates in the pricing/bid preparation process and contract development and management. Monitors the impact on inventory of order changes and establishes procedures and charges to the customers. Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.. Analyzes performance relative to targets. Develops and implements plans to address problem areas. Supports account planning, strategy development and sales. Works with sales, business development, finance and customer to understand the customer’s needs and develop proposals to meet those needs and achieve company objectives. Participates in contract negotiations and helps develop long-term agreements on processes, charges, etc. Plays a key role in developing account sales strategies and in this capacity works directly with sales and marketing to implement with the customer. **Knowledge/Skills/Competencies:** + In-depth knowledge of the manufacturing process, scCOMPANY OVERVIEW:Celestica (NYSE, TSX: CLS) is a US$5.6 billion global leader in the delivery of end-to-end product lifecycle solutions. Our customers trust us to deliver the most advanced design, engineering and manufacturing expertise for their highly sophisticated and complex products. From advanced medical devices, to highly engineered aviation systems, to next-generation hardware solutions for the Cloud, at Celestica we manage the complexity for our customers and set the bar for quality and reliability in their markets. Our customer portfolio includes leaders in the enterprise computing, communications, aerospace and defense, industrial, smart energy, healthtech and semiconductor markets. Headquartered in Toronto, our global network spans 13 countries with 26,000 employees throughout the Americas, Europe and Asia.