General Sales Manager

General Sales Manager Orlando Division, 4700 Millenia Blvd. Ste. 290, Orlando, Florida, United States of America Req #1233 Thursday, September 12, 2024 At Stanley Martin Homes, we believe our team makes the difference in everything we do. That’s why we live by our four values: **Our Team Makes the Difference** Succeed with knowledgeable, driven, and dedicated people working together **We Are Homebuyer Focused** Keep our customers and their satisfaction central to all that we do **We Have a Passion for Excellence** Strive to keep improving with our focus on the Stanley Martin Way **We Do the Right Thing** Act with the highest standards of integrity, every day Stanley Martin Homes was ranked #12 Largest Private Company in the Greater Washington area by the Washington Business Journal. This achievement highlights Stanley Martin’s growth and success as well as its commitment to its team members and company culture. The General Sales Manager is responsible for meeting or exceeding divisional sales goals through strong leadership of the divisional sales team and neighborhood appearance. **Responsibilities and Duties:** **Lead Effective and Engaged Sales Teams** + Coach and develop the skills and knowledge of the Neighborhood Sales team to set and achieve the division’s annual sales plan + Manage Neighborhood Sales Managers (NSM) daily, weekly, and monthly activities to ensure target sales goals are achieved for each community + Take a lead role in recruiting and retaining top sales professionals that can achieve objectives and are aligned to Stanley Martin values + Coordinate regular sales meetings to include training, process updates and compliance + Review and approve timesheets, commission reports and invoices + Create and manage the transition memos for Neighborhood reassignments **Achieving Sales and Settlement Plans** + Provide 100% complete and accurate sales contracts and addendums to achieve corporate and department goals + Resolve outstanding contract issues in 24 hours + Complete and monitor back-log report + Monitor Deposit Report on a weekly basis and work with NSM’s to ensure deposits are paid as scheduled + Resolve customer related issues; achieve 95% customer satisfaction rate for all NSM’s; return all customer telephone inquiries within 24 hours + Monitor First Heritage Mortgage Status Report on a weekly basis to ensure customer pre-quals are issued in timely manner **Neighborhood Maintenance and Velocity** + Ensure neighborhood velocity and profit margins are achieved through Margin Analysis reports and pricing and incentive adjustments + Monitor and support the consistent entry and management of neighborhood traffic across all neighborhoods into the Stanley Martin CRM system. + Support the 100-day plan of new community openings to ensure grand openings on time and within budget + Work with NSM’s to monitor the maintenance of the model home, entrance monumentation and landscaping maintenance, and any move-in ready inventory + Work with sales team to ensure all of Stanley Martin homes are accurately listed on the SMH website and other “online list” publications + Represent the company professionally in all internal and external interactions and communications + Complete all other duties as assigned by managerAdhere to company safety standards and help promote a safe working environment + Adhere to and promote the Mission, Vision, and Values of Stanley Martin **Position Standards:** + Strong motivational and coaching or training skills + Results oriented + Strong conflict resolution skills + Organizational Skills **Position Requirements:** + College degree or commensurate experience preferred + Previous new home sales experience required **What’s In It For Me:** + Access to competitively priced, high-quality health care options through Aetna, MetLife and VSP, along with employer-paid ST and LT disability, basic life and AD&D insurance (including employee-paid and Aflac supplemental options) + Plan for the future by investing in a 401(K), with up to $5K employer match, invest even more with our Health Savings Account (HSA) + Put your family first with benefits, including 2 weeks of paid parental leave and a Flexible Spending Account (FSA) for dependent care + 12 weeks of paid maternity leave through our Short-Term Disability Plan + Receive well-rounded wellness benefits, including access paid annual subscription to Calm, free and low-cost mental health resources and support services through our Employee Assistance Program + Continue your education with tuition and certification reimbursement + Rest and relax with 15 days of vacation (increases with tenure) and 6 days of paid sick leave + Protect yourself from identity theft or travel mishaps with our no-cost coverage + Receive great discounts on buying a Stanley Martin home and discounts with our partners in mortgage and title services as well as cell phone service through Verizon + Get access to your paycheck early with an advanced pay option through Dayforce Wallet + Support local charities that are important to you through our Giving Back Program; with up to $250 match, 8 hours leave and more Martin Alloy and Stanley Halle created Stanley Martin in 1966 in the Maryland suburbs outside of Washington, D.C. Early on, we began innovating with fresh new designs and quickly expanded our portfolio of homes to include various sizes and townhomes as well. Our innovative designs, commitment to quality and strong customer service quickly led to significant growth. Stanley Martin expanded into Northern Virginia in 1971, Charlottesville, VA in 2013 and both Richmond, VA and Raleigh, NC in 2014. In 2017, Stanley Martin joined the Daiwa House Group, which provided the opportunity to expand into Atlanta, GA and Charleston, SC in 2018 and again in 2020 into Columbia, SC and Charlotte, NC among other metro areas on the east coast. We are proud of our 50+ years of success and look forward to helping homebuyers find their dream home every day. To hear from our current team members about why they love working at Stanley Martin, click here (https://www.stanleymartin.com/who-we-are/careers) . **Other details** + Job Function Manager + Pay Type Salary + Orlando Division, 4700 Millenia Blvd. Ste. 290, Orlando, Florida, United States of America Our company adheres to the spirit and intent of EEO. We promote a safe and drug-free workplace. We offer a competitive package of compensation, benefits, and a remarkable working environment. EOE/M/F/D/V/SO