Desktop Support Analyst (Temp)

Desktop Support Analyst Orlando, FL | Full Time | Information Security & Technology | Entry Level OneRail is a technology company innovating solutions for multi-modal delivery. We have built and continue to develop a delivery orchestration platform that connects shippers to an extensive courier ecosystem to automate, optimize and control the entire delivery supply chain, from the demand signal to the proof of delivery. Your thought leadership and development skills are critical to our success. Our approach to product development is very collaborative. We seek high performing engineers who are excited by the challenges that come with scaling a product. We are seeking a versatile and motivated Desktop Support Analyst (Temp) to join our team. This role is designed to provide essential support to our service desk and internal workforce while also contributing to broader IT initiatives. The ideal candidate will possess a blend of skills in desktop support, network management, security configurations, and Microsoft 365 administration, enabling them to effectively manage and troubleshoot a range of IT systems and services. This is a temporary position with the potential to contribute significantly to the success of our technology operations, and it may open doors to further opportunities within our team based on performance and organizational needs. The position will report to the Chief Information Security Officer. Key Responsibilities & Duties + End-User Support: Provide first-line support for desktop, laptop, and mobile device issues, including software installations, hardware troubleshooting, and peripheral setup. + Service Desk Operations: Respond to service desk tickets, resolve technical issues, and ensure timely follow-up and resolution for end-users. + Network Management: Assist in monitoring, maintaining, and troubleshooting network connectivity, including wired and wireless networks. + Security Configurations: Assist as needed in implementing and maintaining security configurations on devices and systems, ensuring compliance with company policies and best practices. + Asset Management: Track and manage IT assets, including hardware, software licenses, and equipment inventory. + Device Management: Assist in the deployment, configuration, and management of devices using MDM solutions. + Microsoft 365 Administration: Support the administration of Microsoft 365 services, including user account management, email configurations, and SharePoint site administration. + Technology Projects: Contribute to technology initiatives, including network upgrades, system migrations, and security audits as needed. + Documentation: Create and maintain documentation for processes, configurations, and troubleshooting steps. Qualifications + Education and Certifications: + Associate’s degree in a technology or a related field, or equivalent work experience. + Relevant certifications such as CompTIA A+, Network+, Security+ are strongly preferred. + Technical Skills: + Proficiency in troubleshooting hardware, software, and network issues. + Experience with network configuration and management, including VLANs, firewalls, and wireless networks. + Knowledge of security best practices and experience with implementing security configurations. + Familiarity with Microsoft 365 administration, including user management and service configurations. + Experience with asset management tools and processes. + Soft Skills: + Strong problem-solving abilities and attention to detail. + Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. + Ability to work independently and as part of a team in a fast-paced environment. + Strong organizational skills with the ability to manage multiple tasks simultaneously. + Experience: + 2+ years of experience in a similar IT support or systems administration role. + Experience working in a service desk environment and supporting end-users directly. + Experience with IT projects, including Why choose us? OneRail is not only ranked 59th in Inc. 5000's fastest-growing companies in 2023 and 23rd in Forbes' Best Startup Employers list in 2023, but we are also proud to be recognized on the Deloitte Technology Fast 500 list as the 24th fastest-growing company in North America. Our innovative efforts have been acknowledged by Gartner, featuring us as a Sample Vendor in their Hype Cycle. If you're looking for a company that combines a thriving culture of support with the excitement of rapid growth, where every individual truly makes a difference, look no further than OneRail. To view more details about what is like to work at OneRail, or to view a full list of career opportunities, please visit https://www.onerail.com/careers/   About OneRail OneRail, headquartered in Orlando, FL, is the emerging leader in Final Mile delivery technology. Our OmniPoint SaaS platform uses proprietary algorithms and artificial intelligence to power efficient same-day delivery programs for major companies like Lowe’s, Pepsi, American Tire Distributors, and Advance Auto Parts. OmniPoint is the cornerstone of OneRail’s integrated final mile delivery solution. + Capture. Within moments of a purchase that requires same-day delivery, OmniPoint captures a shipper’s “demand signal” from their POS, ERP, or e-commerce system: what was ordered, where it is, where it’s going, and when it needs to be there. + Optimize. OmniPoint uses these data to specify the optimal vehicle for the order’s size and weight, as well as any extra services required. OmniPoint then calculates all-in shipping costs, and optimizes delivery routing. + Execute. Customers can direct deliveries to their own fleet, or to OneRail’s nationwide network of 12 million couriers available 24/7/365. + Support. Deliveries can be supported as they occur by OneRail’s skilled Exceptions Assist team to handle unforeseen delivery issues on the customer’s behalf. + Follow Up. OmniPoint enables the consumer or receiving business to track their order delivery in real time, and provide feedback through a customer-branded interface. OneRail has been recognized by Gartner as one of the most innovative solutions in the Final Mile delivery space. We ranked in the top 100 of the Inc. 5000 list of the fastest-growing US private companies in in 2022 and 2023, and received an Inc. Best Workplace award in 2023. Regular, Full-time Team Member Benefits + Competitive base compensation + Health and wellness Insurance with generous company contribution (medical, dental, vision) + Company-paid life insurance, short-term and long-term disability + 4% 401K match with immediate vesting of Company match + Continuing Education Opportunities + Flexible/Open (Uncapped) Paid Time Off (PTO) Policy + Generous Company-paid Holidays Onsite Team Member Job Perks + Relaxed environment + Standing desks + Recreational and Video games + Large breakroom and lounge + Stocked kitchen and fridges + Cappuccino machine + Onsite restaurant and daily food trucks + Onsite car detailing + Onsite dry cleaning + Ample free parking To view more details about what is like to work at OneRail, or to view a full list of career opportunities, please visit https://www.onerail.com/careers/ Powered by JazzHR