Customer Support Intern

Customer Support Intern Astronics Subsidiary Astronics Test Systems Location Orlando, Florida Description **General Summary:** The Customer Support Intern is to work closely with Customer Support Admin and Manager to track and status Customer RMAs and Requests. **Principal Duties and Responsibilities:** + Reviews, analyzes, and responds to material requirements driven by service requirements. + Help track and create RMAs and purchase requisitions in a timely manner to drive materials and to meet required service dates + Help Manage all assigned products by interfacing closely with Customer Service admin, repair technicians Procurement, Inventory Management, and Shipping and receiving + Responsible for escalating any problems that may interfere with the ability to meet repair plan + Responsible for RMA status reports to all stakeholders and schedules meeting accordingly to provide timely reviews and updates + Generates purchase requisitions for expensed items not driven through MRP + Assures that all parts/material requirements are satisfied. + May be assigned additional projects as required **Job Requirements:** + Must be able to communicate clearly at all levels of the organization to provide status updates to the appropriate teams and management + Must have experience using Excel spreadsheets for analyzing and presenting clear and concise status updates + Must be strong in analytics in order to evaluate ever changing requirements within multiple products **Education/Experience:** + Working on undergraduate degree + Computer Skills: + Communication Applications + MS Outlook, Teams, Sharepoint, PowerBI + Excel **Certificates and Licenses:** + None **Supervisory Responsibilities:** This job has no supervisory or management responsibilities though oversight of junior personnel will be required. **Work Environment:** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee may be exposed to moving mechanical parts. The noise level in the environment is low but may be moderate on occasion **Physical Demands:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to stand; walk and talk or hear. The employee is occasionally required to sit. The vision requirements include close vision. **Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.** **Notice of Affirmative Action Plan for Individuals with Disabilities and for Veterans of the Vietnam Era** **It is policy of this Company to seek and employ qualified personnel at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities and veterans of the Vietnam Era.** **The objective in adopting the Affirmative Action Program is to place qualified individuals with disabilities and Vietnam Era veterans in all job classifications. This Affirmative Action Program is available for inspection by any applicant or employee by contacting the Company's EEO Coordinator, in the Human Resources office, Monday through Friday, 8am to 5pm.** **If you need an accommodation to apply, please contact Pam Jacobs at (407) 381-6062 for assistance.** **This position may require knowledge of SOX / 404 internal audit controls and related documentation.** **We promote a drug free environment and conduct pre-employment testing.** **EEO Employer/Vet/Disabled.** Position Requirements Full-Time/Part-Time Part-Time About the Organization Astronics Corporation (Nasdaq: ATRO) serves the world's aerospace, defense, and other mission critical industries with proven, innovative technology solutions. Astronics works side-by-side with customers, integrating its array of power, connectivity, lighting, structures, interiors, and test technologies to solve complex challenges. For 50 years, Astronics has delivered creative, customer-focused solutions with exceptional responsiveness. Today, global airframe manufacturers, airlines, military branches, completion centers, and Fortune 500 companies rely on the collaborative spirit and innovation of Astronics. We offer our breadth of technology solutions and services through 11 subsidiary business units and numerous award-winning product brands. Serving our customers is our first priority, and every day we honor this mission with quality, partnership, and energetic global vision. EOE Statement Astronics is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. This position is currently accepting applications.