Carhop/ Skating Carhop (server)

**Position:** **Carhop** **Immediate Supervisor:** Manager on Duty (MOD) **Status:** Nonexempt **Position Summary:** This position serves product to guests. **Essential Job Duties:** + Ensure that product meets operational, quality, and appearance standards before being delivered to guests + Deliver product to guests by carrying and balancing a tray weighing up to 25 pounds + Provide friendly, quick, and polite service to guests + Promptly respond to guest requests + Report customer complaints/issues to MOD + Assist guest with payment + Make accurate change quickly and efficiently + Clear trays and trash from guests' vehicles, patio, drive-thru, and parking lot + Comply with all company policies, procedures, and operational standards + Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards + Regular attendance **ADDITIONAL DUTIES:** + Report employee complaints/issues to MOD + Move and stock food product weighing up to 50 pounds + Skating Carhop: + Complete Skating Carhop training requirements + Perform duties while on roller skates + Perform other job-related duties as assigned or required **Time/Shift Expectations:** Irregular hours; nights; weekends; and holidays **Qualifications and Job Requirements:** + Knowledge/Skills + General restaurant or retail knowledge + Basic math and reading skills + Effective verbal and written communication skills + Ability to follow directions + Customer service and multi-tasking skills **Work Environment:** Continuous standing, bending, reaching, moving, stooping, stretching, lifting, and skating (for Skating Carhops) in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions