Bell Captain

Bell Captain Supervise bellpersons, doorpersons and drivers as well as perform the daily responsibilities of these positions in accordance with established guest service and sustainability standards. **Position Requirements** - High School diploma preferred. - Previous experience working in a related function in a hotel required. **Essential Job Functions** - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. - Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals and ensuring sufficient staffing to meet daily business demands. - Maintain security of and accurate records for all guest room keys issued to bell and door staff. - Accommodate guest requests. - Coordinate group luggage requirements. - Monitor and maintain cleanliness and working condition of departmental equipment/supplies. - Ensure that pertinent information is documented in the log book daily. - Load and unload luggage carts. - Tag and store luggage. - Escort guests to hotel rooms. - Provide an overview of guest room, hotel services and amenities. - Make deliveries to guest rooms. - Assist guest with room changes. - Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Follow sustainability guidelines and practices related to HHM's EarthView program. - Follow MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management. **Work Environment and Context** - Work schedule varies and may include working on holidays, weekends and alternate shifts. - Requires standing for extended periods, walking, pushing, lifting up to 50 pounds regularly, bending and reaching. Equal Opportunity Employer